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Add a Simplesat survey to ZenMaid
Add a Simplesat survey to ZenMaid

How to add your CSAT, customer effort score (CES), 5-star, and net promoter score (NPS) survey embed codes to ZenMaid's email templates.

Hannah Logan avatar
Written by Hannah Logan
Updated over a week ago

Simplesat allows you to create a CSAT, CES, 5-star, or NPS survey that you can embed directly in ZenMaid email notifications templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select ZenMaid.

Click the Generate Embed Code button. Make sure you're on the Visual option, then click Copy survey.

ZenMaid email placeholders

These are automatically included when you generate a ZenMaid survey embed codes, but here they are just in case. πŸ˜‰

Team Member Email

Team Member ID


Team Member First Name

Team Member Last Name

Customer Email


Customer ID

Customer First Name


Customer Last Name


Company Name


Ticket ID

Ticket Subject

Add your survey to ZenMaid

Head over to your ZenMaid account, and navigate to Settings > Notifications

Then select the template that you'd like to use. We recommend one of the post-cleaning followup notifications shown below

For an email notification, copy and paste the visual survey embed that you copied from your Simplesat account earlier, and click Save.


Try it out!

Click on preview to test and make sure the survey embed is working correctly, or run it through the normal notifications flow by scheduling yourself for a fake cleaning appointment. Once you click on an icon to respond to the survey, new feedback should instantly show up in your Simplesat dashboard. 🎊

Here's what it should look like after clicking preview:

If you mouse over one of the icons, you should be able to see that the dynamic placeholder data was replaced with the fictional customer data from the preview email template.

Here's what a survey response looks like within Simplesat:

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ

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