
Simplesat allows you to create a CSAT or NPS survey that you can embed directly in ZenMaid email notifications templates.
In this article:
Create your survey
First, create a new survey.
Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select ZenMaid in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Zenmaid email placeholders
These are automatically included when you generate a ZenMaid survey embed codes, but here they are just in case. 😉
Team Member Email | |
Team Member ID |
|
Team Member First Name | |
Team Member Last Name | |
Customer Email |
|
Customer ID | |
Customer First Name |
|
Customer Last Name |
|
Company Name |
|
Ticket ID | |
Ticket Subject |
You can view all the Zenmaid's notification variables from here.
Add your survey to ZenMaid
Head over to your ZenMaid account, and navigate to Settings > Emails & Texts > select the template that you'd like to use.

Paste the code that you copied from your Simplesat account, and click Save.

Try it out!
Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
Here's a sample email survey:

Here's how a survey response looks like:

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌