Simplesat allows you to create a CSAT or NPS survey that you can embed directly in ZenMaid email notifications templates.
In this article:
Create your survey
First, create a new survey.
Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.
Select ZenMaid in the pop-up box.
Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.
Zenmaid email placeholders
These are automatically included when you generate a ZenMaid survey embed codes, but here they are just in case. 😉
Team Member Email
Team Member ID
Team Member First Name
Team Member Last Name
Customer First Name
Customer Last Name
Add your survey to ZenMaid
Head over to your ZenMaid account, and navigate to Settings > Emails & Texts > select the template that you'd like to use.
Paste the code that you copied from your Simplesat account, and click Save.
Try it out!
Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
Here's a sample email survey:
Here's how a survey response looks like:
If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌