Simplesat allows you to create a CSAT or NPS survey that you can embed directly in ZenMaid email notifications templates.

In this article:


Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select ZenMaid in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Zenmaid email placeholders

These are automatically included when you generate a ZenMaid survey embed codes, but here they are just in case. 😉

Team Member Email

Team Member ID

{{appointment.assigned_cleaners}}

Team Member First Name

Team Member Last Name

Customer Email

{{appointment.customer_contact_email}}

Customer ID

Customer First Name

{{appointment.contact_first_name}}

Customer Last Name

{{appointment.contact_last_name}}

Company Name

{{appointment.contact_company_name}}

Ticket ID

Ticket Subject

You can view all the Zenmaid's notification variables from here.


Add your survey to ZenMaid

Head over to your ZenMaid account, and navigate to Settings > Emails & Texts > select the template that you'd like to use.

Paste the code that you copied from your Simplesat account, and click Save.


Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

Here's a sample email survey:

Here's how a survey response looks like:

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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