Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Aweber's email marketing templates.
Create your survey
First, create a new survey.
Customize the survey settings, then choose the Integrate with another tool option in the Publish section and select Generic Embed in the pop-up box.
Enter Aweber's placeholders into the placeholder fields:
Aweber email placeholders
- Team Member Email -
- Team Member ID - NA
- Team Member First Name - NA
- Team Member Last Name - NA
- Customer Email -
- Customer ID - NA
- Customer First Name -
- Customer Last Name -
- Company Name - NA
- Ticket ID - NA
- Ticket Subject - NA
- Group - NA
Note: You can learn more about Kustomer's email placeholders from here.
Once you have the placeholders filled in, click Generate Embed Code. Make sure you're on the HTML option, then click Copy survey.
Add your survey to Aweber
Head over to your Aweber account and create a new message or marketing email.
In the email template, click the section where you want to add the survey. Next, change it over to source code by clicking the source code icon. Then, paste the HTML survey code that you copied, and Save.
You can follow the instructions listed on this Aweber help page on adding HTML to a message.
Try it out!
Create a test campaign with yourself as the recipient. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌