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Add a Simplesat survey to Symprex
Add a Simplesat survey to Symprex

How to add your CSAT, customer effort score (CES), and net promoter score (NPS) embed codes to Symprex.

Hannah Logan avatar
Written by Hannah Logan
Updated over a week ago

Simplesat allows you to create a CSAT, CES, or NPS survey that you can embed directly into Symprex email signature templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select Symprex.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Symprex email placeholders

These are automatically included when you generate a Symprex survey embed code, but here they are just in case. πŸ˜‰

Team Member Email


Team Member ID

Team Member First Name


Team Member Last Name


Customer Email

Customer ID

Customer First Name

Customer Last Name

Company Name

Ticket ID

Ticket Subject

Custom ticket fields

Team Member Manager


Team Member Company


Team Member Department


Team Member Office


Add your survey to Symprex

Head over to your Symprex account, and navigate to Email Signature Manager > Template. Then, select the email signature template or campaign template that you'd like to use.

Click the HTML Template tab > click Source.

Paste the survey code that you've copied from Simplesat.

Preview the survey to make sure everything looks good. Then, click Save.

Try it out!

Create a test email and send it to your other email address. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ

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