Simplesat allows you to create a CSAT, CES, or NPS survey that you can embed directly into Squarespace email signature templates.

In this article:


Create your survey

First, create a new survey.

Customize the survey settings, then choose the Integrate with another tool option in the Publish section and select Generic Embed in the pop-up box.

Select Squarespace Scheduling on the pop-up box.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.


Squarespace email placeholders

These are automatically included when you generate a Squarespace survey embed code, but here they are just in case. 😉

Team Member Email

Team Member ID

Team Member First Name

{{name}}

Team Member Last Name

Customer Email

%email%

Customer ID

Customer First Name

%first%

Customer Last Name

%last%

Company Name

Ticket ID

%appointmentID%

Ticket Subject

%calendardescription%

Ticket Group

%type%


Add your survey to Squarespace

Head over to your Squarespace Scheduling account, and navigate to Business Settings > Email Settings.


Select the template that you'd like to use and click the <> to edit the HTML

Paste the HTML survey codes that you copied from your Simplesat account. Then, click Save Template and you're done! 😉


Try it out!

Create a test appointment with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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