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Add a Simplesat survey to Squarespace
Add a Simplesat survey to Squarespace

How to add your CSAT, customer effort score (CES), 5-star, and net promoter score (NPS) embed codes to Squarespace Scheduling.

Hannah Logan avatar
Written by Hannah Logan
Updated over a week ago

Simplesat allows you to create a CSAT, CES, 5-star, or NPS survey that you can embed directly into Squarespace email signature templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select Squarespace Scheduling.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Squarespace email placeholders

These are automatically included when you generate a Squarespace survey embed code, but here they are just in case. πŸ˜‰

Team Member Email

Team Member ID

Team Member First Name


Team Member Last Name

Customer Email


Customer ID

Customer First Name


Customer Last Name


Company Name

Ticket ID


Ticket Subject


Ticket Group


Add your survey to Squarespace

Head over to your Squarespace Scheduling account, and navigate to Business Settings > Email Settings.


Select the template that you'd like to use and click the <> to edit the HTML

Paste the HTML survey codes that you copied from your Simplesat account. Then, click Save Template and you're done! πŸ˜‰

Try it out!

Create a test appointment with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ

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