You'll need to authenticate your Easy Redmine account before installing any integration. Don't worry, you only need to do this once. 😉

First off, go to the Easy Redmine integration page by clicking here and click authenticate.

At URL fill in your Easy Redmine environment URL.

Next, fill in your username and password and click authenticate.

You're now authenticated with Easy Redmine! 🎉

Each time your customer provides a rating, Simplesat will associate the following information with the response.

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

To set this up, go to the Easy Redmine integration page by clicking here.

Authenticate if you haven't done so already, then scroll down to pull ticket details and click activate integration.

Simplesat can display feedback in the related ticket as a private comment.

Here's an example of what this looks like in Easy Redmine:

To set this up, go to the Easy Redmine integration page by clicking here.

Authenticate if you haven't done so already, then scroll down to display feedback in issue private comment and click activate integration.