Simplesat allows you to create a CSAT, NPS, CES or 5-star survey that you can embed directly in RedmineUP's email notification templates.

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select RedmineUP in the pop-up box.

Click the generate embed code button.

Make sure that you're on the link option, then click copy survey.

Start with going to RedmineUP, then go to administration -> helpdesk

Then go to the canned responses tab and click new canned response.

Give your response a name, write a short message and paste the survey URL which you've copied earlier. Then click create.

Afterwards we recommend to enable the pull ticket details integration. You can read more about that here.

Create a test ticket with yourself as the contact. Add a new reply, select your canned response and click submit, then check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌