Simplesat allows you to create a CSAT survey that will be automatically sent to a customer upon closing a chat in Crisp.

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select Crisp in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the link option, then click Copy survey.

Next, click here to install Simplesat's application for Crisp.

Once that's done, go to your Crisp environment, then go to settings > website settings > settings > setup instructions and copy your website ID.

Next, go to the Crisp integration page by clicking here.

Click authenticate and fill in your website ID.

Then scroll down to send survey after closing conversation and click activate integration.

After the integration successfully activated, scroll down a little more to the field mapping table.

At survey name, fill in the name of the survey which you would like to send.

At rating scale fill in the rating scale which your survey is set to. You have previously selected this while making the survey. By default it's set to 3.

The rating labels and display order of the buttons are also configurable:

By default it's set to go from positive to negative, but changing the value to negative will invert this.

And finally, the text, title and description of the message are also configurable. Here is where these will be displayed:

Once that's all done, click save.

Afterwards, please contact Simplesat support to link your Crisp instance with the integration. It'll only start working after that's done.

Create a test conversation with yourself. Resolve the conversation and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌