Each email survey has its own delivery settings for you to configure. 

Audience

An audience is the group of customers you'd like to send your survey to. Audiences are created by adding rules to filter your existing customers. 

Note: import customers by using one of our integrations or by uploading a CSV file

Choose if you'd like the rules to match ANY or ALL conditions:

Choose a field you'd like a rule to be based on:

Then add the field value:

You can get the field values for any customer by searching for them by name or email address in the customers' section.

You can preview the number of customers that match your audience in real-time:

Click the View matching customers to see a sample of up to 20 names on your list. Click Download CSV to get a full list (for your last-minute sanity check 😉)

Frequency

Here's where you can choose and how often a customer will receive the survey. 

Delivery Window

Select the days of the week, and time of day that emails should be sent. 

Here are some useful stats on the best times to send emails.

Distribution

Choose between two options:

  • Spread out evenly over time (recommended)
  • As soon as possible

📖 Learn more about distribution types

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