Simplesat allows you to create a CSAT, CES, 5-star, or NPS survey that you can embed directly in SuiteCRM email notifications templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select SuiteCRM.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

SuiteCRM email placeholders

These are automatically included when you generate a SuiteCRM survey embed code, but here they are just in case. 😉

Team Member Email	`$contact_user_email`
Team Member ID
Team Member First Name	`$user_first_name`
Team Member Last Name	`$user_last_name`
Customer Email	`$contact_email`
Customer ID
Customer First Name	`$contact_first_name`
Customer Last Name	`$contact_last_name`
Company Name	`$acase_account_name`
Ticket ID	`$acase_case_number`
Ticket Subject	`$acase_name`

Custom ticket fields

Ticket Group	`$acase_type`
Ticket Priority	`$acase_priority`

Add your survey to SuiteCRM

Head over to your SuiteCRM account, and navigate to More > Templates.

Click on the Case Closure template.

Edit the text where you want to insert the survey. Then, click on Tools > Source code.

Paste the survey code that you've copied from your Simplesat account.

Click Save.

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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