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Add a Simplesat survey to RangerMSP
Add a Simplesat survey to RangerMSP

How to add your CSAT, CES (Customer Effort Score), 5-star, and NPS (Net Promoter Score) survey embed code in RangerMSP

Cory Brown avatar
Written by Cory Brown
Updated over a week ago

Simplesat allows you to create a CSAT, CES, 5-star, or NPS survey that you can embed directly in RangerMSP email notification templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select RangerMSP.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

RangerMSP email placeholders

These are automatically included when you generate a RangerMSP survey embed code, but here they are just in case. πŸ˜‰

Team Member Email


Team Member ID


Team Member First Name


Team Member Last Name


Customer Email


Customer ID


Customer First Name


Customer Last Name


Company Name


Ticket ID


Ticket Subject

Custom ticket fields









Add your survey to RangerMSP

Head over to your RangerMSP account, and navigate to Settings > Email Templates.

Find the email template that you want to use and click Copy.

In the email template, switch to the HTML option and paste the survey code that you've copied from your Simplesat account, and click Save.

Click the Send Test Email button to make sure everything works.

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ

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