Question actions
Question actions are conditional logic settings that enable you to ask follow-up questions or finish a survey depending on how your customer responds.
You can configure actions at the bottom of any question while editing a survey.
Question actions overview
Question actions are made up of rules, which contain a set of conditions and action that triggers of those conditions are met.
The overview box gives you a birds-eye view of all conditions and actions set.
Edit actions
To add or edit actions, click the Edit actions link at the bottom of the box.
Note: You must save the survey in order to add actions to newly created questions.
The question actions modal contains a number of options for you to configure.
Enable/disable - When disabled, all rules will be ignored and the respondent will be directed to the next question in the survey.
Conditions - If the answer contains any of these conditions, the subsequent action will be triggered. Conditions can contain sentiment (grouping of ratings), ratings, or choices. For comment box question types, the condition is whether the answer contains any text or not.
Delete rule - Deletes all questions and settings associated with the rule. The question will also be deleted, but any answers associated with that question will remain preserved.
Action - Choose to display a follow-up question or finish the survey.
Follow-up question type - Choose between Comment box or Multiple choice.
Question settings - Make the question required (prevent skipping) or route the respondent to the end of the survey after answering.
Add rule - Located at the bottom of the modal. The button will become disabled if all available choices and sentiments are used. To create additional rules, you'll need to remove choices from other existing rules.
Save - You must save the settings before closing the modal.
How follow-up questions work
Follow-up questions are designed to help you gather more context about why your customers answer the way they do.
This is different from routing respondents to separate questions as you might see in a generic form builder. Follow-up questions group the answers, both on the front-end survey and in the Simplesat dashboard, making it easy for you and your customers to understand the context.
Follow-up question displayed on the survey:
Follow-up question displayed on the feedback page:
Visibility rules
You can use visibility rules to control whether a question appears in your survey based on how a respondent answered an earlier one.
This helps you keep surveys short and relevantâonly showing what matters to each person.
Configuring visibility rules
Open your survey and click on the question you want to show conditionally.
â
Scroll down to Conditional logic and expand the section.
Click + Add visibility rule.
Choose a previous question to reference.
Select one or more answer values or sentiments (like Positive, Neutral, or Dissatisfied).
â
The question will only appear if the respondentâs answer matches one of the selected values.
Rule behavior
Each question supports one visibility rule.
The referenced question must appear earlier in the survey.
If the condition isn't met, the question is skipped automaticallyâit wonât show up at all.
Visibility is checked before the question is displayed, unlike follow-up questions which appear after someone answers.
Visibility vs. follow-up questions
Feature | Visibility rule | Follow-up question |
When it appears | Before the question is shown | After someone answers a question |
Where it shows | As a standalone question | Nested beneath the triggering question |
Grouped in dashboard? | â No | â Yes |
Best for | Conditional survey flow | Gathering context for a specific response |