After connecting, BrightGauge will import and sync Simplesat answers for you to use in gauges, dashboards, and reports.
Adding Simplesat as a datasource
In your BrightGauge account, head over to Data Settings > Datasources
Find and choose Simplesat
Enter Simplesat as the name, and paste your API Key
How to find your Simplesat API Key
Log in to Simplesat and find the Account Settings page
Find the Account Key box at the bottom of the page. Copy the string highlighted in red.
Note: Only users with Owner or Admin role can view the Account Key.
Let us know if you have any questions, issues, or feedback.
You can also contact BrightGauge support at [email protected].
Viewing feedback in your BrightGauge account
After connected, your BrightGauge account will be updated with two default dashboards: CSAT and NPS.
In order to get them to display information correctly, you'll need to choose which Simplesat survey to connect to from the global filter option.
Syncing ticket custom attributes
If you use Zendesk or ConnectWise, Simplesat will send there additional custom attributes along with each response:
To get these fields into your BrightGauge account, just open up a ticket with BrightGauge support and they'll take care of it.