Team member mapping makes it possible to restrict Collaborators to only see their own feedback.
You can view all team member mappings on the Users page. By default, each user is mapped with the team member's email address that matches their own.
Admins can add additional team member mappings for Collaborators by editing the user.
Team member mapping is useful when a user's email in Simplesat differs from their helpdesk system. Admins can add extra mappings for Collaborators, ensuring they can access their feedback despite email discrepancies across platforms.