Users
In Simplesat, users refer to individuals who can log into Simplesat with a username and password. Each user is assigned one of several roles: Owner, Admin, Manager, Collaborator, or Billing, defining their access and capabilities within the platform.
Users are managed on the Users page in Simplesat.
Team members
Team members, on the other hand, relate to the individuals (such as agents or technicians) associated with the feedback received. When feedback comes in, it can be linked to a specific team member based on their involvement in the service or interaction.
For instance, if Simplesat is integrated with a system like Zendesk, and a ticket receives a rating, Simplesat will attribute that feedback to the agent assigned to the ticket.
Why distinguish between users and team members?
This distinction allows for greater flexibility and specificity in handling feedback and managing access within Simplesat. We also offer functionality to link Users with Team members. This is particularly useful for features that limit access based on user roles, such as allowing Collaborators to view only the feedback associated with their team member profile.
For example, if a user's email in Simplesat matches their email in another service (like Zendesk), we can map these together. This way, feedback can be personalized, showing users only the feedback relevant to their mapped team member identity.
Are there limits on users or team members?
Our pricing structure includes limits on the number of user accounts—those with the ability to log into and navigate Simplesat. However, you can associate an unlimited number of team members with feedback within your Simplesat account. This ensures that while operational roles managing the platform may be limited, the scope of feedback association and coverage is not.