Simplesat allows you to create a CSAT, CES, 5-star, or NPS survey that you can embed directly in Tigerpaw email notifications templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select Tigerpaw.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Tigerpaw email placeholders

These are automatically included when you generate a Tigerpaw survey embed code, but here they are just in case. 😉

Team Member Email	`[token]tvw_TokenData_ServiceOrders.TechAssignedEmail[/token]`
Team Member ID	`[token]tvw_TokenData_ServiceOrders.TechAssigned[/token]`
Team Member First Name	`[token]tvw_TokenData_ServiceOrders.TechAssignedFirstName[/token]`
Team Member Last Name	`[token]tvw_TokenData_ServiceOrders.TechAssignedLastName[/token]`
Customer Email	`[token]tvw_TokenData_ServiceOrders.ContactEmailAddress[/token]`
Customer ID	`[token]tvw_TokenData_ServiceOrders.AccountNumber[/token]`
Customer First Name	`[token]tvw_TokenData_ServiceOrders.ContactFirstName[/token]`
Customer Last Name	`[token]tvw_TokenData_ServiceOrders.ContactLastName[/token]`
Company Name	`[token]tvw_TokenData_ServiceOrders.AccountName[/token]`
Ticket ID	`[token]tvw_TokenData_ServiceOrders.SONumber[/token]`
Ticket Subject	`[token]tvw_TokenData_ServiceOrders.BriefDescription[/token]`

Add your survey to Tigerpaw

Head over to your Tigerpaw account, and navigate to Table Maintenance section > Email > Email Templates > Service.

Find the email notification template that you'd like to use. We recommend using the Service Order Closed- Resolution Given template.

Select HTML mode in the editor window. Then, paste the survey code that you've copied from your Simplesat account. Click Save and you're done! 😉

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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