Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Easy Redmine email notifications.

In this article:


Create your survey

First, create a new survey.

Customize the survey settings, then choose the Integrate with another tool option in the Publish section.

Select Easy Redmine in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Easy Redmine email placeholders:

These are automatically included when you generate an Easy Redmine survey embed codes, but here they are just in case. πŸ˜‰

Team Member Email

Team Member ID

%assignee%

Team Member First Name

Team Member Last Name

Customer Email

%mail_to%

Customer ID

Customer First Name

%user_first_name%

Customer Last Name

%user_last_name%

Company Name

Ticket ID

%task_id_without_hash%

Ticket Subject

%task_subject%

Note: You can learn more about these placeholders from here.Β 

Add your survey to Easy Redmine

Head over to your Easy Redmine account and click on More > Help desk > Templates list.

Select the template that you'd like to use, and paste the HTML survey codes that you copied from your Simplesat account.Β Click Save and you're done! πŸ˜‰

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊 

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ


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