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Add a Simplesat survey to Easy Redmine
Add a Simplesat survey to Easy Redmine

How to add your CSAT, customer effort score (CES), 5-star, and net promoter score (NPS) embed codes to Easy Redmine.

Hannah Logan avatar
Written by Hannah Logan
Updated over a week ago

Simplesat allows you to create a CSAT, CES, 5-star, or NPS survey that you can embed directly in Easy Redmine email notification templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. ๐Ÿ˜ Then, choose the External email embed option in the Publish tab.

Select Easy Redmine.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Easy Redmine email placeholders:

These are automatically included when you generate an Easy Redmine survey embed codes, but here they are just in case. ๐Ÿ˜‰

Team Member Email

Team Member ID


Team Member First Name

Team Member Last Name

Customer Email


Customer ID

Customer First Name


Customer Last Name


Company Name

Ticket ID


Ticket Subject


Note: You can learn more about these placeholders from here.ย 

Add your survey to Easy Redmine

Head over to Easy Redmine and click on โ‹ฎ > help desk > all e-mail templates.

Select the template that you'd like to use and click edit.

Next, scroll down to mail body (HTML) and click the source button.

Paste the HTML code which you've copied earlier where you want the survey to be displayed.

Click update and you're done! ๐Ÿ˜‰

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. ๐ŸŽŠย 

If you run into any issues let us know and we'll be happy to help troubleshoot. ๐Ÿ™Œ


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