Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Easy Redmine email notifications.

In this article:


Create your survey

First, create a new survey.

Customize the survey settings, then choose the Integrate with another tool option in the Publish section.

Select Easy Redmine in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Easy Redmine email placeholders:

These are automatically included when you generate an Easy Redmine survey embed codes, but here they are just in case. ๐Ÿ˜‰

Team Member Email

Team Member ID

%assignee%

Team Member First Name

Team Member Last Name

Customer Email

%mail_to%

Customer ID

Customer First Name

%user_first_name%

Customer Last Name

%user_last_name%

Company Name

Ticket ID

%task_id_without_hash%

Ticket Subject

%task_subject%

Note: You can learn more about these placeholders from here.ย 

Add your survey to Easy Redmine

Head over to your Easy Redmine account and click on More > Help desk > Templates list.

Select the template that you'd like to use, and paste the HTML survey codes that you copied from your Simplesat account.ย Click Save and you're done! ๐Ÿ˜‰

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. ๐ŸŽŠย 

If you run into any issues let us know and we'll be happy to help troubleshoot. ๐Ÿ™Œ


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