Yes, it is! 🙌
You'd need to use multiple triggers and configure the conditional logic directly from your Zendesk account.
To prevent users from being notified until they create a certain number of tickets, you can create a workflow based on triggers.
Create a custom user field
1. Navigate to Admin > Manage > User Fields.
2. Drag and drop a custom drop-down field to your active fields list.
3. Set your field title to Number Tickets Created.
4. Add your 0, 1, 2 ,3, etc drop-down options (each drop-down option accounts for the number of tickets created by your user).
Create a custom trigger
Navigate to Admin > Business rules > Triggers and select Add trigger.
• Meets all of the following criteria:
• Ticket Is Created
• Number Tickets Created Is 0
• Perform these actions:
• Number Tickets Created 1
Create another custom trigger
• Meets all of the following criteria:
• Ticket Is Created
• Number Tickets Created Is 1
• Perform these actions:
• Number Tickets Created 2
You can repeat the above steps until you have the desired number of triggers that match the number of tickets created before a notification is sent. Create your final trigger that resets the count back to 0.
• Meets all of the following criteria:
• Ticket Is Created
• Number Tickets Created Is (number that resets the count to 0)
• Perform these actions:
• Number Tickets Created 0
Edit your existing email notification triggers
1. Navigate to Admin > Business rules > Triggers.
2. Select Edit next to the notification trigger you'd like to adjust.
3. Add Number Tickets Created Is 0 condition under Meets all of the following conditions.