Yes, it is! 🙌

You'd need to use multiple triggers and configure the conditional logic directly from your Zendesk account.


To prevent users from being notified until they create a certain number of tickets, you can create a workflow based on triggers.

Create a custom user field

1. Navigate to Admin > Manage > User Fields.

2. Drag and drop a custom drop-down field to your active fields list.

3. Set your field title to Number Tickets Created.

4. Add your 0, 1, 2 ,3, etc drop-down options (each drop-down option accounts for the number of tickets created by your user).

Create a custom trigger

Navigate to Admin > Business rules > Triggers and select Add trigger.

• Meets all of the following criteria:

• Ticket Is Created

• Number Tickets Created Is 0

• Perform these actions:

• Number Tickets Created 1

Create another custom trigger

• Meets all of the following criteria:

• Ticket Is Created

• Number Tickets Created Is 1

• Perform these actions:

• Number Tickets Created 2

You can repeat the above steps until you have the desired number of triggers that match the number of tickets created before a notification is sent. Create your final trigger that resets the count back to 0.

• Meets all of the following criteria:

• Ticket Is Created

• Number Tickets Created Is (number that resets the count to 0)

• Perform these actions:

• Number Tickets Created 0

Edit your existing email notification triggers

1. Navigate to Admin > Business rules > Triggers.

2. Select Edit next to the notification trigger you'd like to adjust.

3. Add Number Tickets Created Is 0 condition under Meets all of the following conditions.


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