Expiration settings control how long responses can be created or edited for a survey. They help ensure results stay relevant and prevent multiple people from responding to the same ticket.
All expiration settings are configured in the same place: the Configure page of each survey.
There are three ways to limit response activity:
Lock responses from being updated — stop edits after a set time.
Prevent responses from being created — stop new responses a certain time after the email survey is sent.
Close survey on a specific date — stop collecting responses after a chosen date and time.
In all cases, customers who click a survey link after it’s expired will see this message:
Lock responses from being updated
What it does
Prevents customers from editing an existing response after a certain amount of time has passed since it was first submitted.
How to set it
Go to the Configure page of your survey.
Under Expiration settings, tick Lock responses from being updated.
Choose the number of hours, days, weeks, or months after which responses can no longer be edited.
Prevent responses from being created
What it does
Stops new responses from being created a certain amount of time after an email survey is sent from Simplesat.
How to set it
Go to the Configure page of your survey.
Tick Prevent responses from being created.
Choose the number of hours, days, weeks, or months after which the survey will stop accepting new responses.
Close survey on a specific date
What it does
Closes the entire survey at a set date and time, regardless of when the original email or ticket was sent.
After that point, no new responses can be submitted.
How to set it
Go to the Configure page of your survey.
Tick Close survey on a specific date.
Select the exact date and time when you want the survey to stop collecting responses.
