π Learn more about customer feedback management here.

# What is a 5-star rating?

5-star ratings are 5-point rating scales that allow customers to submit feedback right after specific instances β such as availing a service, purchasing a product, or attending an event. This suits a wide audience, since 5-star ratings are easy to understand visually.

This metric uses a scale of 1 to 5, where more stars means better feedback.

# Calculating 5-star ratings

The 5-star rating is computed using a mean average: **add the total of the star rating values, and divide by the total number of star ratings received**.

**Example:**

You receive 10 star ratings, broken down as follows:

3 are βββββ

4 are ββββ

1 are βββ

0 are ββ

2 are β

So that is:

3 x 5 β= 15

4 x 4 β= 16

1 x 3 β= 3

0 x 2 β= 0

2 x 1 β= 2

15 + 16 + 3 + 0 + 2 = 36 total stars β

36 total stars, divided by 10 ratings = **3.6**