In this article:
What is a 5-star rating?
5-star ratings are 5-point rating scales that allow customers to submit feedback right after specific instances — such as availing a service, purchasing a product, or attending an event. This suits a wide audience, since 5-star ratings are easy to understand visually.
This metric uses a scale of 1 to 5, where more stars means better feedback.
Calculating 5-star ratings
The 5-star rating is computed using a mean average: add the total of the star rating values, and divide by the total number of star ratings received.
Example:
You receive 10 star ratings, broken down as follows:
3 are ⭐⭐⭐⭐⭐
4 are ⭐⭐⭐⭐
1 are ⭐⭐⭐
0 are ⭐⭐
2 are ⭐
So that is:
3 x 5 ⭐= 15
4 x 4 ⭐= 16
1 x 3 ⭐= 3
0 x 2 ⭐= 0
2 x 1 ⭐= 2
15 + 16 + 3 + 0 + 2 = 36 total stars ⭐
36 total stars, divided by 10 ratings = 3.6