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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus integrations
ManageEngine ServiceDesk Plus integrations
Jos Barteling avatar
Written by Jos Barteling
Updated over a week ago

Add a Simplesat survey to ManageEngine

Simplesat allows you to create a survey that you can embed directly in ManageEngine email notifications.

Pull request details

Each time your customer provides a rating, Simplesat will associate the following information with the response.


Data collected


ID, Subject, Priority, Impact, SLA, Impact, URL, Type, Priority, Category, Group, Department


ID, Name, Job title

Responder (Technician)

ID, Name

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

Scroll down to pull request details and click activate integration.

Update request custom fields

Simplesat can update a request's custom fields with the related Simplesat feedback.

Here's an example of what this looks like in ManageEngine:

To set this up you'll first need to create custom fields in ManageEngine.
Start off by going to setup and go to request > customisation > additional fields.

Create 3 new fields with the following settings:

  • Name: Simplesat rating

  • Field type: Numeric

  • Name: Simplesat sentiment

  • Field type: Single-line

  • Name: Simplesat comment

  • Field type: Multi-line

Note down the field keys of your newly created fields, you'll need those later.

Next, go to setup > template & forms and select the template where you'd like the fields to be displayed.

Drag in your newly created fields from the right sidebar into your template.

Eventually it should look something like this:

Click save to save the template.

Scroll down to update request custom fields and click activate integration.

Once it's been successfully activated scroll down a little to field mappings.

Replace the 3 field names with the field keys from earlier.

Once you're done, click save.

Create request note

Simplesat can create a feedback note in a request.

Here's an example of what this looks like in ManageEngine:

Scroll down to create request note and click activate integration.

Update request tags

Simplesat can display feedback and sentiment in a request's tags.

Here's an example of what this looks like in ManageEngine:

Scroll down to update request tags and click activate integration.

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