Simplesat can automatically send a survey to a customer after closing a conversation.

Read the full guide on sending surveys with Gladly.

To authenticate with Gladly you'll first need to generate an API token.

Start off by going to Gladly, then go to settings > app developer tools > API tokens.
Click create token and name it Simplesat, then copy your newly created token.

Next, go back to the Gladly integrations page by clicking here, then click authenticate.

Fill in your Gladly domain, username and API token then click authenticate.

You're now authenticated with Gladly! 🎉

Currently event based surveys won't trigger Gladly ticket integrations by default.
​

Please contact Simplesat support to manually enable this for your event based surveys.

Each time your customer provides a rating, Simplesat will associate the following information with the response.

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

To enable this, go to the Gladly integrations page by clicking here.

Authenticate if you haven't done so already, then scroll down to pull conversation data and click activate integration.

Simplesat can sync a customer's feedback back to the related conversation as an internal note.
​
​Here's an example of how this will look in Gladly:

To set this up, go to the Gladly integrations page by clicking here.

Authenticate if you haven't done so already, then scroll down to display feedback in a conversation note and click activate integration.

Simplesat can automatically create a new task in Gladly upon receiving feedback.

​Here's an example of how this will look in Gladly:

To set this up, go to the Gladly integrations page by clicking here.

Authenticate if you haven't done so already, then scroll down to create task upon receiving feedback and click activate integration.
​

After the integration successfully activated you'll need to scroll down a little to assignee inbox ID, then fill in the inbox ID of the inbox you'd like the tasks be assigned to.

You can find the inbox ID in gladly. Go to settings > orchestration > inboxes and open the inbox you'd like to know the ID of. The ID will be displayed in the URL.

When that's done, press save.

You can also select when the task is due under the due at field.
By default it's set to 1 day after creation, but you can change this number to anything. Or change it to hours or minutes instead.

Simplesat can automatically add topics to conversations after receiving feedback.

​Here's an example of how this will look in Gladly:

To set this up, go to the Gladly integrations page by clicking here.

Authenticate if you haven't done so already, then scroll down to add topics to conversation after receiving feedback and click activate integration.

After the integration successfully activated, scroll down a little to field mapping.

Fill in the ID