Audit logs can give you information such as who signed in, who changed a survey, or who deleted a response. They're available on Elite and Enterprise plans.
Turn on and view audit logs
The Owner and Admins can open the audit log. Anyone on a custom role needs the Access audit logs permission first.
Audit logs are switched on per workspace. If yours doesn't have them yet, ask us.
Go to Admin → Workspace settings and find Audit logs, the last section on the page.
Click Contact support and tell us you'd like audit logs switched on. We'll confirm once it's done.
Then click View audit logs. You'll get the log in a new tab, and it looks nothing like the rest of Simplesat. We bring the last 30 days of history across when we switch the log on.
What the audit log records
You'll find sign-ins and the changes your team makes to the workspace:
Recorded | Examples |
Users and roles | Successful sign-ins, invites, activations, removals, profile edits, roles created, role and survey access changed |
Surveys | Created, edited, configured, archived, duplicated, publish and email pages edited |
Responses | Deleted individually or in bulk, imported, published, topics added and removed |
Customers and team members | Added, edited, deleted, imported, exported, subscribed, unsubscribed, groups changed |
Dashboards and reports | Dashboards and widgets created, updated, archived, deleted, reports scheduled |
Workspace setup | Workspace profile, single sign-on configuration, email domains, brands, API keys |
Billing | Subscription created, updated, canceled, past due |
Every entry shows who acted, what they did, what it affected, and when. Filter the log by actor_name, actor_id, action, target, target_id or date, and open an entry for the full record, including the IP address and browser used. You can export the log too.
What the audit log does not record
The log doesn't cover everything, and for most of what's missing there's somewhere else to look.
Not recorded | What you'll find instead |
Survey sends and email delivery | The survey's Email activity tab |
Integration syncs, and a credential revoked or re-authorized | Start a chat and we'll read the transaction log. Connecting an integration is recorded. |
Failed sign-in attempts | Only successful sign-ins reach the log |
Changes to an existing custom role | Creating a role is recorded, editing or deleting one isn't |
Changes to a global email template | Edits to a survey's own email pages are recorded, but not to a template shared across surveys |
Troubleshooting
I'm on Elite but there's no audit log to open
Look at what the Audit logs section offers you under Admin → Workspace settings. Contact support means audit logs aren't switched on for your workspace yet, and that button is how you ask for them. A View audit logs button you can't click means your role is missing the Access audit logs permission. Ask the Owner or an admin to add it.
FAQ
Can you tell us what changed on a survey since a specific date?
Yes, on Elite and Enterprise. Filter the audit log by date and you'll see every survey edit and configuration change in that window, with the person who made each one.
How far back does the audit log go?
The log holds the last 30 days of activity.