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Odoo integrations
Jos Barteling avatar
Written by Jos Barteling
Updated over a week ago

Add a Simplesat survey to Odoo

Simplesat allows you to create a CSAT, NPS, CES or 5-star survey that you can embed in your automated Odoo email notifications.


Authenticating with Odoo

Click authenticate, then fill in your Odoo url (without a / at the end), database name, username and password.

You're now authenticated with Odoo! πŸŽ‰


Pull ticket details

Each time your customer provides a rating, Simplesat will associate the following information with the response.

Object

Data collected

Ticket

ID, Name, Priority

Customer

ID, Name, Email, Company

Assigned to

ID, Name, Email

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

Authenticate with Odoo if you haven't done so already, then under pull ticket details click activate integration.

Once you've successfully activated the integration, scroll down a little and configure the integration to only run on your Odoo Helpdesk surveys.


Pull order details

Each time your customer provides a rating, Simplesat will associate the following information with the response.

Object

Data collected

Order

ID, Name, Type

Customer

ID, Name, Email, Company

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

Authenticate with Odoo if you haven't done so already, then under pull order details click activate integration.

Once you've successfully activated the integration, scroll down a little and configure the integration to only run on your Odoo Sales surveys.

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