Delighted shut down on June 30, 2026, and teams that used it need a comparable replacement. Simplesat supports the same core survey types — NPS, CSAT, CES, and 5-star — while offering additional configuration and reporting options.
Key features include:
Visual survey builder with conditional logic
Delivery via email, link, post-chat, or embedded widget
Custom branding and domain settings
Role-based dashboards for agents and teams
Integrations with platforms like Zendesk, HubSpot, Gladly and Intercom
Real-time support and migration assistance
Simplesat is an enterprise-grade but lightweight feedback solution that allows Delighted users to continue their feedback operations without requiring significant process changes.
How fast can I switch from Delighted to Simplesat?
Most teams switch in 3-5 business days. The process includes recreating your surveys and workflows in Simplesat, importing any responses you exported from Delighted, and reviewing before going live.
Can Simplesat match my Delighted workflows and automations?
Yes. Simplesat supports all key automation types used in Delighted, including:
Trigger-based delivery via Zendesk, Gladly, HubSpot, Intercom, Salesforce, and more
Score-based routing (e.g. alerts for low NPS, tagging positive CSAT)
Conditional follow-up questions and custom thank-you messages
Real-time alerts through Slack and email
Zapier integration for advanced flows
Simplesat also offers AI-based tagging and topic detection to streamline analysis. Our team can review your current workflows and help recreate or enhance them before launch.