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What’s the best Delighted alternative for customer feedback?

Simplesat avatar
Written by Simplesat
Updated over a week ago

Delighted will shut down in 2026, prompting teams to look for a comparable replacement. Simplesat supports the same core survey types — NPS, CSAT, CES, and 5-star — while offering additional configuration and reporting options.

Key features include:

  • Visual survey builder with conditional logic

  • Delivery via email, link, post-chat, or embedded widget

  • Custom branding and domain settings

  • Role-based dashboards for agents and teams

  • Integrations with platforms like Zendesk, HubSpot, Gladly and Intercom

  • Real-time support and onboarding assistance

Simplesat is an enterprise-grade but lightweight feedback solution that allows Delighted users to continue their feedback operations without requiring significant process changes.


How fast can I switch from Delighted to Simplesat?

Most teams switch in 3-5 business days. The process includes exporting your data, recreating surveys and workflows in Simplesat, and reviewing before going live.

Running both tools in parallel is an option, for comparison.


Can Simplesat match my current Delighted workflows and automations?

Yes. Simplesat supports all key automation types used in Delighted, including:

  • Trigger-based delivery via Zendesk, Gladly, HubSpot, Intercom, Salesforce, and more

  • Score-based routing (e.g. alerts for low NPS, tagging positive CSAT)

  • Conditional follow-up questions and custom thank-you messages

  • Real-time alerts through Slack and email

  • Zapier integration for advanced flows

Simplesat also offers AI-based tagging and topic detection to streamline analysis. Our team can review your current workflows and help recreate or enhance them before launch.

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