To integrate with Spiceworks helpdesk, follow the steps to create a Generic Embed survey, then enter the placeholders below in the Embed Code section:

  • Team Member Email - {{ticket.assignee}}@yourcompany.com
  • Team Member ID - {{ticket.assignee}} 
  • Team Member First Name - {{ticket.assignee.full_name}}
  • Team Member Last Name - NA
  • Customer Email - {{recipient.email}} 
  • Customer ID - {{recipient.full_name_or_email}}
  • Customer First Name - {{recipient.first_name}} 
  • Customer Last Name - {{recipient.last_name}}
  • Company Name - NA
  • Ticket ID - {{ticket.id}} 
  • Ticket Subject - {{ticket.summary}}
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