Simplesat allows you to create a CSAT, CES, 5-star, or NPS survey that you can embed directly into Spiceworks email signature templates.

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select Spiceworks.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Spiceworks email placeholders

These are automatically included when you generate a Spiceworks survey embed code, but here they are just in case. 😉

Team Member Email	`{{ticket.assignee.email}}`
Team Member ID	`{{ticket.assignee}}`
Team Member First Name	`{{ticket.assignee.full_name}}`
Team Member Last Name
Customer Email	`{{recipient.email}}`
Customer ID	`{{recipient.full_name_or_email}}`
Customer First Name	`{{recipient.first_name}}`
Customer Last Name	`{{recipient.last_name}}`
Company Name
Ticket ID	`{{ticket.id}}`
Ticket Subject	`{{ticket.summary}}`
Ticket Group	`{{ticket.category}}`

Custom ticket fields

Ticket Assignee Role	`{{ticket.assignee.role}}`
Ticket Assignee Department	`{{ticket.assignee.department}}`

Add your survey to Spiceworks

Head over to your Spiceworks account, and navigate to Help Desk > Email Settings > Notifications.

Select the notification template that you'd like to use and click the HTML tab. Then, paste the survey code that you copied from your Simplesat account.

Click Save and you're done! 😉

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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