This feature is not available through the front-end yet, but the Simplesat team can do this manually for you. 

To kick off the process send us a CSV file of the feedback you'd like imported. The file needs to have these:

  • Date
  • Rating value
  • Comments (if there are any)
  • Customer's name and email address
  • Ticket ID
  • Team member's name and email address
  • Board

You can also send the file from your previous survey solution and we'll work with you to prepare the data and get it in your Simplesat account. 👍 

Vote for this feature on our roadmap

Did this answer your question?