Accelo

  • Team Member Email - NA 
  • Team Member ID - NA 
  • Team Member First Name - [issue.manager.firstname]
  • Team Member Last Name - [issue.manager.lastname]
  • Customer Email - [issue.contact.email]
  • Customer ID - NA 
  • Customer First Name - [issue.contact.firstname]
  • Customer Last Name - [issue.contact.lastname]
  • Company Name - [issue.company.name]
  • Ticket ID - [issue.id]
  • Ticket Subject - [issue.subject]

Autotask

  • Team Member Email - [Resource: Email Address]
  • Team Member ID - NA 
  • Team Member First Name - [Resource: First Name]
  • Team Member Last Name - [Resource: Last Name]
  • Customer Email - [Contact: Email Address]
  • Customer ID - [Contact: ID]
  • Customer First Name - [Contact: First Name]
  • Customer Last Name - [Contact: Last Name]
  • Company Name - [Account: Name]
  • Ticket ID - [Ticket: Number]
  • Ticket Subject - [Ticket: Title]

CommitCRM

Team Member Email

<CMTLBLDATA_FLDTKTWORKERID_FLDCRDEMAIL1> 

Team Member ID

<CMTLBLDATA_FLDTKTWORKERID_FLDWRKNICKNAME> 

Team Member First Name

<CMTLBLDATA_FLDTKTWORKERID_FLDCRDCLCCONTACTFIRSTNAME> 

Team Member Last Name

<CMTLBLDATA_ FLDTKTWORKERID_FLDCRDLASTNAME> 

Customer Email

<CMTLBLDATA_FLDTKTCONTACTID_FLDCRDEMAIL1> 

Customer ID

NA

Customer First Name

<CMTLBLDATA_FLDTKTCONTACTID_FLDCRDCLCCONTACTFIRSTNAME> 

Customer Last Name

<CMTLBLDATA_FLDTKTCONTACTID_FLDCRDCONTACT> 

Company Name

<CMTLBLDATA_FLDTKTCONTACTID_FLDCRDCOMPANY> 

Ticket ID

<CMTLBLDATA_FLDTKTTICKETNO> 

Ticket Subject

<CMTLBLDATA_FLDTKTPROBLEM>

Freshdesk

  • Team Member Email - {{ticket.agent.email}}
  • Team Member ID - {{ticket.agent.id}}
  • Team Member First Name - {{ticket.agent.firstname}}
  • Team Member Last Name - {{ticket.agent.lastname}}
  • Customer Email - {{ticket.from_email}}
  • Customer ID - {{ticket.requester.id}}
  • Customer First Name - {{ticket.requester.firstname}}
  • Customer Last Name - {{ticket.requester.lastname}}
  • Company Name - {{ticket.requester.company_name}}
  • Ticket ID - {{ticket.id}}
  • Ticket Subject - {{ticket.subject}} 

ConnectWise

  • Team Member Email - NA
  • Team Member ID - [memberid]
  • Team Member First Name -  [memberfirstname]
  • Team Member Last Name - [memberlastname]
  • Customer Email - [contactemail]
  • Customer ID - [contactrecordid]
  • Customer First Name - [contactfirstname]
  • Customer Last Name - [contactlastname]
  • Company Name - [companyname]
  • Ticket ID - [srnumber]
  • Ticket Subject - [srsummary]

Kayako

  • Team Member Email - {{case.assignee.email}} 
  • Team Member ID - {{case.assignee.id}}
  • Team Member First Name -  {{case.assignee.first_name}}
  • Team Member Last Name - {{case.assignee.last_name}}
  • Customer Email - {{case.requester.email}}
  • Customer ID - {{case.requester.id}}
  • Customer First Name - {{case.requester.first_name}}
  • Customer Last Name - {{case.requester.last_name}}
  • Company Name - {{case.organization.name}}
  • Ticket ID - {{case.id}}
  • Ticket Subject - {{case.subject}}

Visit Kayako's full placeholder reference

Kaseya BMS

  • Team Member Email - [%Prim Tech Email%]
  • Team Member ID - NA 
  • Team Member First Name -  [%Prim Tech First Name%]
  • Team Member Last Name - [%Prim Tech Last Name%]
  • Customer Email - [%Contact Email%]
  • Customer ID - NA 
  • Customer First Name - [%Contact First Name%]
  • Customer Last Name - [%Contact Last Name%]
  • Company Name - [%Client Name%]
  • Ticket ID - [%Ticket ID%]
  • Ticket Subject - [%Ticket Title%]

LiveAgent

  • Team Member Email - NA
  • Team Member ID - {$agentId} 
  • Team Member First Name - {$agentFirstName} 
  • Team Member Last Name - {$agentLastName} 
  • Customer Email - {$firstRecipientEmail} 
  • Customer ID - NA
  • Customer First Name - {$firstRecipientFirstName} 
  • Customer Last Name - {$firstRecipientLastName} 
  • Company Name - NA
  • Ticket ID - {$conversationId} 
  • Ticket Subject - {$subject} 

Tigerpaw

Team Member Email

[token]tvw_TokenData_ServiceOrders.TechAssignedEmail[/token] 

Team Member ID

[token]tvw_TokenData_ServiceOrders.TechAssigned[/token] 

Team Member First Name

[token]tvw_TokenData_ServiceOrders.TechAssignedFirstName[/token] 

Team Member Last Name

[token]tvw_TokenData_ServiceOrders.TechAssignedLastName[/token] 

Customer Email

[token]tvw_TokenData_ServiceOrders.ContactEmailAddress[/token] 

Customer ID

[token]tvw_TokenData_ServiceOrders.AccountNumber[/token] 

Customer First Name

[token]tvw_TokenData_ServiceOrders.ContactFirstName[/token] 

Customer Last Name

[token]tvw_TokenData_ServiceOrders.ContactLastName[/token] 

Company Name

[token]tvw_TokenData_ServiceOrders.AccountName[/token] 

Ticket ID

[token]tvw_TokenData_ServiceOrders.SONumber[/token] 

Ticket Subject

[token]tvw_TokenData_ServiceOrders.BriefDescription[/token]

Zendesk

  • Team Member Email - {{agent.email}}
  • Team Member ID - {{agent.id}}
  • Team Member First Name -  {{agent.first_name}}
  • Team Member Last Name - {{agent.last_name}}
  • Customer Email - {{ticket.requester.email}}
  • Customer ID - {{ticket.requester.id}}
  • Customer First Name - {{ticket.requester.first_name}}
  • Customer Last Name - {{ticket.requester.last_name}}
  • Company Name - {{ticket.requester.organization.name}}
  • Ticket ID - {{ticket.id}}
  • Ticket Subject - {{ticket.title}}
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